Tell us first
Contact us with the details of your complaint. We aim to acknowledge it promptly and resolve it as quickly as possible.
Legal
Complaints
How to raise a concern and what happens next.
Our process
We investigate, keep you updated on progress, and provide a written response setting out the outcome and the reasons for it.
If you're not satisfied
You can escalate to our external dispute resolution scheme. Scheme membership details are to be confirmed and published here.